Warranty Policy

Warranty Policy

Thank you for your trust and purchase at NewTechshop. During the process of formation and development, NewTechshop gets warranty, after-sale service as the original. In addition to products distributed in Vietnam that are warranted under the general policy of each company, products imported by NewTechShop, used products will be warranted according to NewTechshop policy.

NewTechshop apologizes to customers in case your product is damaged and must be warranted. NewTechshop offers 02 warranty policies: standard warranty and extended warranty.

The standard warranty features: 7 days trial, 100% return –  no reason, trade in 1-1 within 45 days

Extended warranty with trade in 1-1 policies, breakage, home warranty. 2 policies are supported by NewTechshop to receive warmth, process quickly, and bring satisfaction to customers.

Warranty policy of Microsoft Surface

Policies Default Warranty of Microsoft Default Warranty of NTS NCare Hardware Warranty NCare+ Breakage Warranty
Technical Surpport
Free shipping cost of warranty
Door-to-door receive service
Support other Surfaces to use
Trade in 1-1 within 45 days
External impact
Hand over the Surface in 24 working hours
Free to replace components when dropped, broken
Hardware Warranty 1 year  1 year 2 – 3 – 4 years 2 – 3 – 4 years
Support for repair costs after warranty 15% 30% 50%

Default Warranty of NewTechshop:

7 days trial

  • All used products (not applicable for brand new Surface)
  • You are completely comfortable to experience the product in the first 7 days.
  • If the product is defective or unsuitable for use, you can request to exchange for another product or get 100% money back of the product value

Door-to-door receive service

  • For customers in the urban city of Ho Chi Minh City, the product will be door – to – door receive  to support customers when the product has an error

Support another Surface to use

  • NewTechshop will support another Surface to use while you waits product to warrant

Trade in 1-1 within 45 days

  • One very important factor to consider when buying a Surface is warranty policy. There are many questions of customers about this 2-in-1 laptop, which is Microsoft’s Surface without genuine warranty support in Vietnam? Who will pay the fee to send warranty, and how long does the warranty period take?
  • Hiện tại khi mua hàng tại New Tech Shop , nếu máy xảy ra lỗi phần cứng trong 45 ngày đầu tiên, bạn sẽ được đổi sản phẩm mới ngay mà không phải đợi thời gian đổi bảo hành của Microsoft từ 3 đến 4 tuần.
  • Currently, when buying at the New Tech Shop, if the machine has a hardware problem in the first 45 days, you will be able to exchange a new product immediately without waiting for the Microsoft warranty change period from 3 to 4 weeks.

Extended warranty

NCare Hardware Warranty 

With the NCare hardware warranty, you can upgrade the hardware warranty time up to 4 years.

  • The feature of the NCare hardware warranty compared to the default warranty is that the hardware warranty will be guaranteed even when there are signs of external impact (according to the policy of Microsoft as well as other brands: Dell, Asus, Hp. , … when the machine shows signs of external impact will not be warranted) and supported repair costs up to 30% after the warranty.

NCare + Breakage Warranty

What happen your product broken?

  • If there is a warranty package for NCare + Breakage, NewTechshop will replace components for you free of charge with the total cost of replacement and repair up to the value of the machine.

Do you want to wait all week leading to work stoppage?

We will hand over the product in the best condition (after thoroughly checking every detail of hardware, software, …) to you within 24 working hours.

In addition, you will also be supported with repair costs up to 50% after warranty.

Extended Warranty Quotation

2 YEARS 2.500.000 3.500.000
3 YEARS 3.300.000 5.000.000
4 YEARS 4.000.000 7.000.000