Shipment policy

Shipment policy

Freeship for orders with a value of over 5 million VND (For orders under 5 million VND, New Tech Shop will charge shipping according to the shipping fee table of the company).

New Tech Shop contacts you to confirm your order within 15 – 30 minutes.

Check goods upon delivery

In order to meet the needs and maximize the protection of customers’ interests when using the service, NewTechShop has implemented a policy to support viewing and checking goods upon delivery. Customers must check and sign the delivery form, and keep the Delivery slip accompanying the Products. When receiving goods from the shipper, customer can open the package seal of the New Tech Shop to check the goods 

Note: The checking will not include opening the product’s own seal (affecting the sealing stamps, product packaging, …) or deep inspection (plugging in, using the test, recording copy data, …).

In the case of checking a contract, the delivery staff will sign for confirmation on the Delivery Note. If the shipper does not comply with the customer’s request, the customer may refuse to receive the Products at that time. New Tech Shop encourages Customers to maximize the benefits above before receiving goods for the best support in all situations if a return request arises.

Delivery time regulation

Area of application Delivery time
Urban HCMC Within 10km From 8h-17h: delivered within the day

From 17h-22h: delivered to date (previous 13h)

Over 10km Depending on the region
Suburban HCMC and another province Delivery in the next 2-5 days 

* Note:

– Delivery time in areas ” suburban HCMC and other provinces” does not include: Sundays and public holidays

– Please note the order if there is a need to issue an invoice.

– Please provide all of the following information: Recipient’s Name, Address, Phone Number.

Requires prepayment with cases

Order value over 20 million Transfer before the difference compared to 20 million
The consignee is not the payer Transfer 100% order value
Send goods via garage or post

Exchange goods regulation:

  • Time of payment is calculated from the date the customer receives the machine and does not exceed 20 days (for new / old imported goods) from the date New Tech Shop sells.
  • Customers who send the exchange machine please close the goods carefully according to the instructions of the operator – contact Hotline: 0933.040.828 for instructions (For the loss or damage to the product during transportation will not enjoy return and machine warranty).
  • New Tech Shop supports 100% shipping fee if the product has an error in the first 45 days.

Information Account:

  • Company account number: 162873954
  • Account holder: newtechshop limited company
  • Branch: VP Bank Go Vap branch

=> Content when transferring: Full name of customer + Phone number + Product name purchased.

* After transferring, please contact NewTechShop staff to confirm.